FAQ

About TJ Collectibles, Inc: 

 Question: Do you have a brick-and-mortar retail store?
Answer: Yes indeed we do! Our retail store is located at: 160 Main Street, Milford, MA 01757. Our hours are Tuesday thru Thursday, 11:00 AM to 7:00 PM, Friday and Saturday 11:00 AM to 8:00 PM; we are closed Sunday and Monday. We run weekly tournaments at our store as well for Magic, Pokémon and Yu-Gi-Oh. The phone number for the retail store is: 508-473-5874; online customer support for the retail store is Yahoo ID: TJcollectinc.  You can learn more about our retail store here.
 
Q: Does TJ Collectibles run events, such as Magic, Pokémon or Yu-Gi-Oh tournaments?
A: Yes indeed, we do. In fact, TJ Collectibles Event Division is one of the largest in the country, with over 400 events run per year. We run and organize Magic, Pokémon and Yu-Gi-Oh events. For more information regarding our events, please click here.
 
Q: Does TJ Collectibles have online, live customer support?
A: Yes, as a matter of fact, we do! All you need to access our live customer support is Yahoo Messenger, which you can download by clicking here.
Retail Store Yahoo ID: TJcollectInc
Online Store Yahoo ID: TJcollectOnline
 
 
FAQ for Single Cards
 
Q: How do you grade your single cards?
A:  Each of our cards are carefully evaluated and graded by an individual with over twelve (12) years of experience in grading collectible cards. Often played cards show wear, but are still in good condition and are not excessively worn. They have no damage, creases or distinctive marks or wear that would make them illegal in tournament play with or without sleeves.
 
Q: What is your grading scale?
A: Mint (M) - This is a card in perfect, never played condition. Even some pack-fresh cards aren't in Mint condition.
Near Mint (NM) - A card that is otherwise mint, but has minor scratches and/or slight whitening on up to two edges and no creases.
Light-play (LP) - A played card with whitening on the edges and no creases. In addition, if a card looks otherwise NM, but is signed by the artist, it is considered to be LP.
Moderate Play (MP) - A heavily played card, with lots of edge marks and whitening on the back. May also show a minor play crease.
Heavy Play (HP) - A card with a distinguishing mark that shows on the back, such as a bent corner, whitening along the edges and a minor crease.
Damaged (DM) – This is a card with some type of significant defect, such as a crease, fold, tear or major scuffing. These types of cards tend not to be legal for tournament play and we try very hard not to buy or sell them.
Plus (+) - A suffix to the above ratings, which means slightly better than.
Minus (-) - A suffix to the above ratings, which means slightly worse than.
 
 
 Payment Options, Placing Orders & Receiving Orders
 
Q: What payment types do you accept?
A: Currently, we accept all major credit cards (Master Card, Visa, American Express, Discover & AMEX), payments made through Pay Pal, checks (please allow adequate time for your check to clear) and money orders. All payments much be made in U.S. dollars (USD). We currently do not accept bank or wire transfers. Our online credit card processing is through Authorize.net, a trusted and secure source! Purchase with confidence.
 
Q: If I place an order with you via TCGplayer.com, is a TJ Collectibles Online account created and if so, how do I access it?
A: Yes, if you place an order with us via TCGplayer.com or any other price comparison system we are a member of, a TJ Collectibles Online account is automatically created for you when you enter your order data. To access your account, especially if you have store credit waiting for you, please e-mail us to create a password for you. Your e-mail address is your log in.

Q: What if I wish to order from you, but not online?
A:  We also accept orders by phone, mail or by e-mail. Currently, fax is not available.

For phone, please call us any time during normal business hours (508-634-0343). Please have your credit card ready.

By mail, please send to:
TJ Collectibles,
ATTN: Online Sales Dept.
160 Main St.
Milford, MA 01757 USA

Please be sure to include either a check, money order or your credit card information. Please DO NOT send cash. Please allow up to seven (7) to 11 days for your check to clear.

By e-mail, simply e-mail your order and have your credit card information included or you may request we send you a Pay Pal invoice.

With all methods, please be sure to specify the item(s) you're interested in.

 Q: I made a pre-order, but it also contains some items that are current. Is it possible to have the current items shipped separately?
A: Alas no, we cannot do this. If you ordered additional, current items with your pre-order, they will all ship at the same time (when the pre-order item becomes available). If you wish to receive the current items immediately, we recommend you make a separate order instead.

Q: My order has not yet arrived. What should I do?
A: Unfortunately, as with all shipping services, there is the chance for error on the part of the delivery company. The following are possible explanations why your order could be late:

1. Your package could have been routed to the wrong city. If this happens, the carrier will need to re-direct your package to the correct city. In this event, typically they contact either us or whomever it is addressed to in order to confirm the address and correct the mistake. If the pack is returned to us, we will notify you immediately.

2. Large natural disasters such as flooding, tornadoes, earthquakes, hurricanes, large snow storms, etc. around the country.

3. It is possible your package could require a signature. The carrier will not leave a package with no one there to sign for it. If you get a notice in your mail, please call your post office or the individual carrier to arrange for delivery and find out where you can pick it up.

4. The package was returned to us, for whatever reason. If this occurs, we will notify you immediately.

5. Seasonal delays. This typically only occurs during the busy winter holiday season. Please be patient during this time. Due to the large volume of packages being shipped, significant delays can occur.

6. Sometimes packages are simply lost during transit.

Due to the fact packages are occasionally delivered late due to errors on the part of the carrier, we cannot re-ship insured packages until sufficient time has passed so it is safe to assume the package is missing. For domestic orders, this is a 20-day period. For international orders, this is a 35-day period. If your package is missing after the specified number of days, you can contact us to re-send the package if it was insured and the tracking number does not state that the package was delivered. TJ Collectibles does not refund for lost or stolen packages without insurance.
 
Q: I'm a fellow vendor and wish to make a purchase. Are there any limitations, rules or restrictions?
A: Yes, there are. Currently, vendors are limited to eight (8) of an item. Any more will result in your order being adjusted or could result in you order being canceled. You will receive a full refund. If you wish to do business with us, please e-mail us directly. This applies to anyone we suspect may be a vendor. Please see our store policy for further details.
 
 
Pricing
 
Q: Why do TJ Collectibles prices differ from the magazine or online pride guides?
A: The magazine and online price guide are exactly that, a guide and therefore not an actual price list. They are calculated by taking the average value of item prices sent in by different people and retailers around the world. TJ Collectibles prices are set by the cost to acquire the item; the demand for the item compared to the supply; the labor costs to obtain, sort and grade the item; and the actual rarity of the item.
 
Q: Why do TJ Collectibles online prices differ from the brick-and-mortal prices?
A: The reason for this is similar to the reason our prices differ from price guide prices. In addition, our online store and brick-and-mortar store maintain different inventories and therefore different costs involved.

Q: Will TJ Collectibles match competitor pricing?
A: TJ Collectibles does not automatically match competitor’s pricing. However, we are willing to investigate matching and sometimes beating competitor’s pricing. Please e-mail including the name of the item, the name of the competitor, the competitor’s price and the quantity you want a competitive quote on.
 
Q: Do you offer anything for wholesale?
A: Currently, we do not wholesale any product. We sell only to consumers. If you wish to buy a larger quantity of items, we are sometimes able to offer a better price. Please e-mail us with a list of the product and total of what you want to purchase, and we will investigate if we can do any special discount.
 
Q: Does your retail store match your online pricing?
A:  No. At this time, our brick-and-mortar store does NOT match our online store price.  If you wish to take advantage of the often times lower prices of our online store, we kindly ask that you place the order online and opt for in-store pick up instead.
 
 
Selling To Us - Buy List FAQ  
 
Q: Who is responsible for shipping?
A: The seller is responsible for the shipping cost of all items sent to us, including insurance. TJ Collectibles is responsible for the shipping for all items returned to the seller, including applicable insurance. We highly recommend your insure your Sell To Us order for the amount you expect to be paid and use some method of tracking. TJ Collectibles is not responsible for any lost or stolen shipments that do not include a tracking number which states we received your package.
 
 
Q: How do I send you the cards I wish to sell?
A: To begin, please take advantage of our power Buy List shopping cart, found here. This works exactly as a normal shopping cart, except that you’re selling to us instead. When finished, simply follow the checkout process as normal. A “Request to Sell” e-mail is then sent to us with your order for approval. Once approved, an e-mail is automatically generated and sent to you detailing the next steps. Please wait for this approval e-mail before shipping your sell order. Once approved, please ship to:

TJ Collectibles Online
Attn: Buyer
160 Main Street
Milford, MA 01757

We highly recommend shipping via a traceable method with insurance in the amount you expect to be paid. We are not responsible for any lost or stolen packages without tracking and insurance, specifically in the case the tracking number does not indicate it was delivered and signed for by TJ Collectibles.

Please be sure to include the following within the package:

1. A print out of the confirmation e-mail you received back from us with the itemized list of cards;
2. We highly recommend you insure the package for the amount you expect to be paid;
3. Ship all cards in sturdy boxes. Never ship in 4-pocket or 9-pocket pages;
4. Write your name, address, phone number and e-mail on the print out as well as your preferred payment method (Check, Pay Pal or Trade);
5. All sell order MUST be shipped within two business days of approval. Otherwise, buy list prices are subject to change.
 
If you have any questions about this process, please e-mail us.
 
 
Q: If I live locally, can I drop off my sell order and be paid same day?
A: Yes, if you live locally, you may drop off your sell order to save on shipping. Please drop off your sell order at our retail store, as the
online store is closed to the public. However, just because you dropped off your order, you will not receive
payment same day. Payment will be made in accordance with our payment policies and schedule.

Q: Can I ship the order C.O.D.?
A: We accept all shipments strictly on an approval basis. Meaning, we examine them before we issue payment. Therefore, you cannot ship to us C.O.D. We pay by sending you a company check drawn on U.S. funds. We also offer the option to accept trade or we can make payment to you via Pay Pal.
 
 
Q: Will you buy cards not listed on your buy list?
A: Yes! Please e-mail us for a price quote for any unlisted items.
 
 
Q: Do you offer more in trade for cards?
A: Yes, we certainly do! We offer a 20% bonus in trade value towards your cards. For example, if you send us $100 in value in what we normally pay cash, we will issue you instead $120 credit, if you wish. This amount is issued in the form of a store credit against an order, applied to your TJ Collectibles Online account. This trade in bonus is NOT valid for trades with our brick-and-mortar store at this time. You may not submit a trade request online and take your store credit for our retail store, either. This service is only available to orders valued at $50.00 or more.
 
 
Q: Will you purchase all cards and/or items sent to you?
A: We reserve the right to refuse any total sale or item for any reason at any time. However, generally, we will make an offer on all items sent to us. If we do not wish to make an offer, we will return the undesired item to you (at our expense).
 
 
Q: Do you normally pay the full amount of a sell order?
A:  Yes, we normally do. However, in the case we disagree with the grading you assigned a card; or we do not want to buy as many copies of an item as what you sent; or our buy prices changed between the time you sent the item and we received it, we will send you our offer indicating why we are offering a different amount. If you do not like the changed price, we will ship back to you (at our expense) any items you do not wish to sell.
 
 
Shipping
 
Q: What are TJ Collectibles shipping rates?
A: Shipping rates are determined by the following:

1. Ultimate destination;
2. Combined weight of the ordered products;
3. Ultimate dimensions of the package.
 
We strive to be as competitive and cost effective as possible. For virtually all USPS services, we charge exact shipping plus a flat fee of just $1.00! There are no per item fees or per pound fees for any of these services. For Fed Ex, we charge an additional 25% in order to cover Fed Ex's fluctuating fuel surcharges and service fees.  
 
Due to the fact that these variables are unknown to us until the time of check out, we are unable to provide you with a shipping quote for more than one item.

Q: Do you allow in-store or local pick up of orders?
A: Yes! For local customers, we absolutely do. When checking out, select "In-store Pick Up" as the shipping method. In addition, in the comments field, type "IN-STORE PICK UP." Next, simply complete the checkout process and pay for your order as normal. Payment must be made at the time of check out and cannot be made in person at the time of pick up. There is a modest service fee of $1.00 for in-store pick up. Simply come by our brick-and-mortar store any time during normal business hours with both the printed receipt and a valid State I.D. and you will have your order in your hands. No waiting for shipping! Please note however, that the individual who placed the order whose name the TJ Collectibles Online account is registered to must pick up the order. No exceptions. Please allow a full twenty-four (24) hours before picking up your order.

Q: Will you ship booster boxes, packs and other in-print Wizards of the Coast sealed product internationally?
A: Unfortunately, no we cannot. We are not allowed to sell and ship booster boxes, booster packs and other currently in-print Wizards of the Coast sealed product internationally. No exceptions. If we find that an order has been placed for these items shipping internationally, we will promptly void the order and provide you a full refund. We apologize for any inconvenience this may cause.
 
Q: For international orders, will you declare a lower value for customs?
A: Unfortunately no, we cannot do this. We declare all legal customs form documents accurately and to the best of our knowledge. This includes declaring the full value of the item. You are responsible for all applicable duties and taxes that your government may charge and are responsible for researching and paying all applicable customs fees.

If you cannot, for any reason, pay the applicable customs duties and taxes, please let us know. If the package is refused by you and/or returned to us, you will be refunded for the item minus shipping & handling and returned shipping charges.
 
Don't see your question answered here? No problem! Please feel free to contact us anytime, night or day!